The useful information will depend on the individual tenancy and the question being reviewed. A practical starting set is the material that connects the tenancy, payment, protection route and communication.
Four useful record groups
- Tenancy agreement and tenancy dates
- Deposit payment or bank record
- Protection certificate, scheme information or related correspondence
- Messages and emails with the landlord or letting agent
Keep uncertainty visible
If a document is partial, undated or difficult to interpret, keep it and note what is uncertain. Clear limits are more useful than filling gaps with assumptions.
Claims Bridge can help structure information through the eligibility and client-account routes where appropriate.