The distinction matters
A transparent route has clear boundaries.
01
Preliminary assessment
The eligibility assessment organises the information provided and produces an initial indication. It is not a legal determination.
02
A separate decision
A saved assessment does not automatically become a claim. The client chooses whether to proceed after reviewing the result.
03
Further review
A claim may require more information, supporting evidence or communication as its circumstances are considered.
04
Visible progress
The client workspace can show a claim stage, timeline, next steps, evidence state, messages and notifications.
05
No promised outcome
A claim record supports an organised workflow. It does not establish liability, court proceedings or compensation.
What Claims Bridge can help with
Potential deposit-protection issues, organised carefully.
- A deposit that may not have been protected
- Protection that may have happened late
- Deposit-protection information that is missing or unclear
- Uncertainty about which protection scheme was used