Signals to check
Start with the facts you can verify.
- No scheme certificate or confirmation can be found
- The paperwork does not identify a protection scheme
- The deposit payment and tenancy dates are still available to check
- Landlord or agent correspondence may contain useful clues
A clearer route
What may help next.
Start with the record
Check the tenancy agreement, deposit payment, move-in correspondence and any information received after the deposit was paid.
Look for the protection trail
Scheme correspondence, certificates and prescribed information may help establish what was done and when.
Use an initial assessment
The eligibility pathway can help organise what you know. Any result remains preliminary and further assessment may be required.
Keep the position balanced
A possible issue needs a proper assessment.
Claims Bridge focuses on potential tenancy-deposit protection issues. Other housing or deposit disputes may need a different route. Claims Bridge can help organise a preliminary picture and, where appropriate, support the next stages. It does not establish liability or guarantee an outcome.