A foundational guide to the purpose of deposit protection and the records a renter may encounter.
Tenancy deposit clarity, connected
Your deposit.Your tenancy.Know where you stand.
Claims Bridge helps private renters understand whether the way a tenancy deposit was handled may warrant further assessment—and provides a clearer route through evidence, review and progress.
Sign in / track an existing claimThe first uncertainty
Do you know what happened to your deposit?
Three broad questions can help identify what may need closer attention. They are prompts for assessment, not legal conclusions.
- 01
Was the deposit protected?
A protection record, certificate or scheme confirmation may help establish what happened after the deposit was paid.
- 02
Was it protected within the required timeframe?
The relevant dates and the circumstances of the tenancy may need to be considered together before any conclusion is reached.
- 03
Were the required details provided?
The information a renter received about the deposit and scheme may be relevant to a fuller assessment.
A guided starting point
Start with what you remember.
You do not need to understand the law or have every document before beginning an initial check.
Check · Evidence · AssessmentHomepage preview
Step 1 of 3
What may have gone wrong
Different records can point to different questions.
Each route explains an issue that may be relevant, depending on the tenancy and evidence available.
Explore all deposit issues- 01Deposit not protectedYou cannot confirm that the deposit was placed in an authorised scheme, or the available records appear incomplete.
- 02Deposit protected lateThe protection date may have fallen outside the timeframe relevant to your tenancy and may warrant further assessment.
- 03Missing prescribed informationYou may not have received the required deposit and scheme information, or what you received may be incomplete.
- 04Cannot identify the schemeScheme searches and tenancy records have not yet shown where, or whether, the deposit was protected.
How Claims Bridge works
A connected route, with every hand-off in view.
The operational pathway will remain configurable, but the principle is fixed: each stage should explain the next.
- 01
Initial check
Start with the tenancy, the deposit and what you remember receiving.
- 02
Evidence
Bring together the documents, messages and payment records that may be relevant.
- 03
Assessment
The circumstances and available evidence can be considered before a route is proposed.
- 04
Claim preparation
If appropriate, the information needed for the next stage can be organised clearly.
- 05
Progress & updates
Requests, responsibilities and changes in stage stay visible in one place.
- 06
Outcome / resolution
The final route depends on the individual circumstances and review of the claim.
Client visibility
Your claim shouldn’t disappear into an inbox.
Claims Bridge is being designed as one place to understand the current stage, see the next action and keep evidence, messages and updates connected.
- Current stage and next action
- Claim timeline and updates
- Documents and evidence requests
- Messages and notifications
Example interfaceClaim workspace
Evidence reviewDemonstration only
Example claim
Evidence provided3 of 5 requested documents
Next actionUpload requested evidence
The document request and any supporting guidance would appear here.
Initial checkInitial reviewEvidenceAssessment
Evidence system
One place for the records that may matter.
A future Document Vault will help renters organise relevant documents by purpose, track what has been requested and understand what may still be missing.
Document categories and review states will remain flexible as the service workflow is finalised.
View the evidence guideKnow what happens next
Progress should be visible, not inferred.
The client platform is intended to show what has happened, what is happening and where an action may be needed—without implying a guaranteed outcome.
Example status pathIllustrative only
- 1Initial reviewExample stage complete
- 2Evidence requestedExample stage complete
- 3Evidence receivedExample stage complete
- 4AssessmentCurrent example stage
- 5Next stepStage to be confirmed
Knowledge Hub
Understand the issue before deciding what to do.
Foundational guide routes—prepared for the future editorial and legal review workflow.
A plain-language introduction to the information connected with a protected deposit.
A practical starting point for organising tenancy, payment and correspondence records.
Useful checks when the available paperwork does not make the protection position clear.
The Claims Bridge approach
Trust is built by making the process legible.
Claims Bridge is designed around careful assessment, clear communication and client visibility—not promises about results.
Security and privacy- 01
Clear communication
Plain explanations and visible next actions, without assuming renters already know the legal language.
- 02
Evidence-led assessment
The circumstances and available records guide the assessment, not a pre-determined promise.
- 03
Visible progress
Stages, requests and updates are designed to stay accessible throughout the process.
- 04
Secure organisation
Relevant documents can be brought together without being lost across separate inbox threads.
- 05
Renter-focused guidance
Each interaction starts with what the renter knows and explains what may matter next.
Questions, made clearer
A useful starting point.
These general answers are not a conclusion about an individual tenancy. A fuller assessment depends on the circumstances.
Read all FAQs01What is tenancy deposit protection?
Deposit protection is a framework for safeguarding certain tenancy deposits and providing renters with related information. The rules that apply can depend on the location, tenancy and circumstances, so a specific situation may need review.
02How do I know whether my deposit was protected?
A deposit certificate, prescribed information or confirmation from an authorised scheme may help. If those records are missing, scheme searches and other tenancy evidence may provide a useful starting point.
03What information should I have received?
The information required can depend on the applicable rules and circumstances. It may include details about the scheme, the deposit and how it is handled. Claims Bridge will help organise what you received for assessment.
04What if I no longer live at the property?
A former tenancy may still warrant an initial check depending on its circumstances. Keep any agreement, payment record and correspondence you still have and use the eligibility pathway as a starting point.
05What evidence might be useful?
A tenancy agreement, proof of the deposit payment, deposit or scheme information, and communications with the landlord or agent may all be useful. The exact evidence required will depend on the matter.
06Can I track my claim online?
The Claims Bridge client platform is being designed to show stages, requests, documents, messages and updates in one place. Account functionality will be introduced in a later product phase.
Your first step
Start with what you know.
You do not need to diagnose the legal issue before beginning. Share the facts you have, and the initial pathway can help organise what may need attention.