The client journey
Connected steps, not a wall of instructions.
- 01
Check eligibility
Answer a focused set of questions about the tenancy, deposit and protection information you remember.
- 02
Review the preliminary result
Use the result as an initial indication, with clear limits around what it can and cannot establish.
- 03
Create a secure account
Keep the assessment and any later claim information in an authenticated client space.
- 04
Choose whether to proceed
A saved assessment does not become a claim automatically. You decide whether to continue.
- 05
Organise relevant information
Bring together the tenancy, payment, scheme and correspondence records that may help.
- 06
Follow review and preparation
Claims Bridge can structure requests, evidence and communication as the matter develops.
- 07
Track progress
See the current stage, timeline, next steps, evidence state and secure messages in one place.
- 08
Resolution or closure
The eventual route depends on the circumstances and review. A claim record is not a promise of success.
Built around decisions
You remain in control of the transition from assessment to claim.
A persisted eligibility assessment is not a claim. After reviewing a preliminary result, you choose whether to proceed. If you do, Claims Bridge can create a secure case record with its own reference, status, timeline and workspace.
Further assessment may be required as information is gathered. The system is designed to make that work visible, not to turn an early indication into a guaranteed outcome.
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