What clients can follow
The claim workspace keeps context close to the status.
- 01
Submitted
Your decision to proceed is recorded.
- 02
Initial review
The available information is considered.
- 03
Evidence
Relevant records may be requested and organised.
- 04
Assessment
The circumstances and evidence are assessed further.
- 05
Preparation
Where appropriate, information is prepared for the next route.
- 06
Progress / resolution
The claim can be tracked as work continues.
- 07
Closed
The case record reaches an appropriate endpoint.
A protected route
There is no public claim lookup.
Claim references are useful for correspondence, but they are not passwords. Claim information is available through the authenticated client account, where ownership is checked server-side.