After the decision to proceed
What happens inside the client journey.
- 01
Submitted
Your decision to proceed is recorded.
- 02
Initial review
The available information is considered.
- 03
Evidence
Relevant records may be requested and organised.
- 04
Assessment
The circumstances and evidence are assessed further.
- 05
Preparation
Where appropriate, information is prepared for the next route.
- 06
Progress / resolution
The claim can be tracked as work continues.
- 07
Closed
The case record reaches an appropriate endpoint.
Client visibility
The workspace keeps the moving parts connected.
01 / Case record
One place for the current stage.
Your claim has a clear reference, broad stage and timeline so operational progress is easier to follow.
02 / Evidence
Requests stay separate from conclusions.
Evidence requirements and documents can be organised without treating a missing item as proof of an outcome.
03 / Correspondence
Secure communication in context.
Messages, notifications and next-step guidance stay connected to the claim they relate to.