Evidence requirements are a way to keep a review focused. They identify information or records that may help Claims Bridge understand a particular part of a claim.
A request is not a conclusion
A requested document does not mean that an outcome has been decided. A requirement can move through a process such as requested, provided, under review or requiring more information.
Provide context where you can
- Use the requirement context when choosing a record
- Keep partial or alternative records if the original is unavailable
- Explain uncertainty rather than guessing
- Use secure account routes for claim-specific communication