Preparation can make an eligibility assessment easier, but it should not become a barrier. Start with what you know and be clear when a detail is uncertain.
Useful details to gather
- Approximate tenancy start and end dates
- The amount and payment route for the deposit if known
- Names or references connected with a protection scheme
- Any related emails, certificates or agent correspondence
Separate facts from assumptions
If you are unsure about a date, scheme or document, say so rather than filling the gap. The distinction between a confirmed record and a recollection helps keep the preliminary picture accurate.