When you explicitly choose to proceed after reviewing a preliminary assessment, Claims Bridge creates a separate claim record. That record provides a stable reference for a workflow that can be tracked over time.
The route is staged
The client-facing stages move from submitted and initial review through evidence, assessment, preparation and progress or resolution. A claim will not necessarily follow every operational step in the same way.
Information may be requested
The available information may not be enough at the outset. Evidence requests, messages and status guidance can show what is being considered and whether further action may be needed.