Messages are claim-specific correspondence between a client and Claims Bridge. They give the conversation a secure place alongside, but separate from, the structured claim status and client-visible timeline.
What messages are useful for
- Asking a claim-specific question
- Providing context alongside an evidence or status question
- Reading correspondence from Claims Bridge in the authenticated account
- Keeping communication associated with the correct claim
Keep the other views in context
The claim overview remains the place for current stage and next-step guidance. Evidence requirements identify requested information, while the timeline records selected client-visible activity.