Service terms architecture
Terms
A readable structure for website use, preliminary assessment, account access and the Claims Bridge claim workflow.
Readable by design
The information that applies to this public site and account experience.
Website use
The public website provides general information about Claims Bridge and potential tenancy-deposit protection issues. It should not be treated as a substitute for advice about an individual situation.
Eligibility assessment
The eligibility assessment is preliminary and depends on the information entered. It does not guarantee that a claim exists, will succeed or will result in compensation.
Account and claim records
A client may choose to create an authenticated account and, where appropriate, a separate Claims Bridge claim record. Creating a claim does not establish liability or guarantee an outcome.
Information accuracy and communication
Clients should provide information carefully and keep relevant records. Claims Bridge may request further information as a matter progresses through its workflow.
Service availability
Features can depend on configuration and operational readiness. Public pages should describe live capabilities accurately and should not promise uninterrupted availability.
Prohibited misuse
Users should not attempt to access another person’s account, claim or information, interfere with the service or submit malicious content.
Limitations and changes
The final terms should explain service scope, limitations, intellectual property and changes after legal and operational review. No fees, representation relationship or jurisdiction are stated here.
Important context