Privacy architecture
Privacy
Understand the information and account concepts that a complete Claims Bridge privacy notice will cover.
Readable by design
The information that applies to this public site and account experience.
Introduction
This page provides the structure for the Claims Bridge privacy notice. It is written around the information the current platform may receive and the account boundaries it is designed to use.
Information a client may provide
This may include information entered during eligibility, onboarding, claim, evidence and communication journeys. The final notice should describe the categories, purposes and lawful bases after formal review.
Account and claim information
Authenticated account information can relate to a client profile, assessment, claim stage, timeline, evidence requirements, documents, messages and notifications.
Communications and evidence
Messages and supporting records may contain sensitive tenancy information. The operational notice should explain access, use, sharing and retention precisely before launch.
Technical information
The service may process information needed to operate, secure and improve the website and account experience. Specific technologies and optional tracking should be documented before they are enabled.
Access, security and retention
Claims Bridge is designed with authenticated access and ownership boundaries. Exact retention periods, processors, transfers and security responsibilities require formal privacy review.
Rights and contact
The final notice will explain applicable client rights and a monitored contact route. No unverified privacy contact details are published here.
Updates
This policy architecture can be updated when the operational service, data flows or legal review changes.
Important context