Service concerns
Complaints
A transparent framework for raising a service concern without inventing an external escalation route or unmonitored contact channel.
Readable by design
The information that applies to this public site and account experience.
Raise a service concern
If something about the website, account experience or communication needs attention, use the available Support route. A monitored complaints channel will be published when configured.
Existing claim support
Clients with an existing claim should use the authenticated workspace for claim-specific context where possible.
What to include
A clear description of the concern and the relevant route can help Claims Bridge understand what needs reviewing. Do not send sensitive information through an unverified channel.
Response and escalation
Response stages and any external escalation route will be published only after they are verified and operational. No unsupported response promise is made here.
Important context